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Team

November 9, 2018 Posted by 0 thoughts on “Team”
HELLO

Meet the Team

Great People,
Make Great Work

At Booth & Partners, we tackle complex challenges together, work hard, high-five and celebrate. With over 70 years of combined experience, we are experts in our fields. Together, we cultivate a culture committed to providing our partners with support and open communication. It is our dedication and our culture that sets us apart from others.

Carmen Booth

CEO, Co-Founder

 

 

 

 

Jamie Booth

Managing Director, Co-Founder

 

 

 

 

Michelle Malonzo

Global Operations Manager

 

 

 

 

Ryan Juguilon

Finance Manager

 

 

 

 

Pearl Pugay

Operations Manager

 

 

 

 

Ryan Alit

Operations Manager

 

 

 

 

Joyce Manalansan

Sr. HR & Recruitment Manager

 

 

 

 

Josephine Cid

Employee Relations Manager

 

 

 

 

Isabella Malonzo

Marketing and Communications Executive

 

 

 

 

Erica Nocum

Training and Quality Specialist

 

 

 

 

Hannah Reas

Team Leader

 

 

 

 

Maricel Dacuno

Team Leader

 

 

 

 

Recca Villarey

Team Leader

 

 

 

 

Miguel Mancera

Team Leader

 

 

 

 

John Deri

NOC Team Leader

 

 

 

 

Joseph Cruz

Team Leader

 

 

 

 

Janice Jarmin

Team Leader

 

 

 

 

Francis Rodriguez

Team Leader

 

 

 

 

Francesco Ongkiko

Team Leader

 

 

 

 

Peter Paul Galang

Team Leader

 

 

 

 

Kristal Vergara

Senior Customer Support Specialist/OIC

 

 

 

 

Rusty Ada

Customer Sales Champion

 

 

 

 

Francis Samonte

Team Leader

 

 

 

 

Chris Sacramento

Team Leader

 

 

 

 

Don’t worry, you’re in good company.
Contact us to discuss your requirements.

Japanese Bilingual Data Entry Associate

November 6, 2018 Posted by 0 thoughts on “Japanese Bilingual Data Entry Associate”

RESPONSIBILITIES

  • Perform fast and accurate data entry and CV formatting of all information as assigned
  • Process the documentation received in accordance with the agreed service standards and established
  • policies and procedures
  • Check, verify, and correct source documents for accuracy
  • Update and maintain information on system
  • Maintain a high level of confidentiality and discretion over sensitive documents
  • Knowledgeable with correct spelling, grammar, and punctuation

SKILLS AND REQUIREMENTS

  • Bachelor’s Degree or undergraduate with relevant work experience preferred
  • At least 1-year data entry/non-voice BPO experience
  • Filipinos who can speak, read and write Japanese (100% Japanese language)
  • JLPT (Japanese Language Proficiency Test) N1 / N2 / N3 Passer / Level
  • Experience in Recruitment industry specifically CV or resume formatting is an advantage
  • Expertise in using MS Word with at least a typing speed of 50 wpm
  • Information collection and management
  • Strong attention to detail and organization
  • With good communication skills
  • Professional and reliable work standard

Admin Executive – US Account

October 31, 2018 Posted by 0 thoughts on “Admin Executive – US Account”

RESPONSIBILITIES

  • Initiate and track all aspects of hotel searches including but not limited to:
  • Clarify all requirements and prepare the request for proposal using the company’s sourcing tool
  • Monitor responses and compile information for client presentation
  • Research and send proposal to appropriate hotels
  • Accurately manage information from hotels and suppliers via email and phone
  • Deliver availability matrix information in a timely manner
  • Follow-up with hotels that have not responded and with client questions
  • Correspond with client on searches and assist meeting from end-to-end as needed
  • Set up site inspections as needed
  • Initiate contract when requested
  • Review hotel contracts for clients
  • Handle booking information
  • File electronically and keep appropriate paperwork on completed programs
  • Client care – respond to queries and client needs
  • Assist on sales lead research – research potential and existing accounts
  • Help manage key accounts, from data entry and generating monthly/quarterly reports
  • Update form and templates as needed
  • Prepare internal and client reports and PowerPoint presentation as needed
  • Maintain and update client meeting history
  • Organize communication between project leads

SKILLS AND REQUIREMENTS

  • Minimum of four (4) years experience in an administrative support role
  • Efficient and fast on computers. Can troubleshoot basic computer and online issues to minimize technical interruptions that impact workflow delay
  • Proficient in MS Office, Google Docs, Sheets, and Hangouts
  • Excellent organizations and priority setting skills
  • Ability to work without supervision and maintain the confidentiality of all sensitive matters
  • Able to interface well with people at all levels – including C-levels
  • Excellent verbal and written English communication skills
  • Ability to multi-task
  • Can-do and client-friendly attitude
  • Willing to work during the night/graveyard shift

Company Nurse / Admin Assistant

October 24, 2018 Posted by 0 thoughts on “Company Nurse / Admin Assistant”

RESPONSIBILITIES

  • Responsible in handling front office and administrative tasks including welcoming of visitors, answering phone calls and creating gate pass/ work permit for vendors and deliveries
  • Ensure that the reception and entire office area is kept tidy and projects a business-like image
  • Manage conference room, meeting pods and interview pods reservation
  • Assist the needs of employees and visitors and relay it to the right department
  • Maintains security by following procedures, monitoring logbook and keeping a record of staff and visitors signing in and out of the building
  • Assists with other related clerical duties such as photocopying, faxing, filing and collating
  • Responsible for providing basic first aid and maintain employee health records
  • Evaluate employee’s health and providing an initial diagnosis of medical conditions
  • Review safety and health hazards in the work environment and educate employees on preventive measures against occupational hazards
  • Responsible in monitoring and dispensing of medicines to employees
  • Perform Ad-hoc tasks as directed by the management

SKILLS AND REQUIREMENTS

  • Candidates must be a graduate of Bachelor of Science in Nursing; Must be a Registered Nurse
  • Strong English communication skills (Reading, Written & Spoken)
  • Detail-oriented, Professional and Goal-Oriented
  • Adherence to company policies and procedures
  • Has a strong sense of customer service
  • Knowledge in Microsoft Office like MS Word, MS, Excel, MS Outlook, and PowerPoint

Apartments of Melbourne

October 16, 2018 Posted by 0 thoughts on “Apartments of Melbourne”

A 4-star self-serviced or self-catered accommodation business in Melbourne’s favourite CBD locations.

Case Studies

October 12, 2018 Posted by 0 thoughts on “Case Studies”

Our Case Studies

We understand the challenges our customers face within and across industries. We provide smart, cost-effective and tailor-made outsourcing solutions for addressing those challenges. These case studies show those solutions in action.

  • Apartments of Melbourne
    A 4-star self-serviced or self-catered accommodation business in Melbourne’s favourite CBD locations.
    Read Case Study

Companies that work with Booth & Partners

Have a question?

Speak To The Team

We believe in the personal touch so why not give us a call, we are always happy to help.

General Manager

October 9, 2018 Posted by 0 thoughts on “General Manager”

RESPONSIBILITIES

  • Maximizes the Company’s revenue and profitability by implementing good sales and marketing strategies;
  • Manages sales-related activities by showing available office spaces to Clients/Customers and as well as by means of managing a sales pipeline;
  • Facilitates and handles Client inquiries, negotiations and closings;
  • Develops new and enhance existing partnerships with clients and vendors;
  • Creates a budget and set a strategy for the business to achieve annual targets and growth;
  • Provides in-depth knowledge and solutions of local market opportunities and issues that may impact the development of the business;
  • Identifies business opportunities and areas that need to be reorganized or resolved;
  • Identifies site improvements, space planning, and office renovation in accordance with the business requirements;
  • Arrange meetings with Vendors as necessary;
  • Leads the day-to-day operations of the business and manages the other units: Facilities, Admin and IT;
  • Leads and evaluates the performance of the IT, Facilities and Admin Team;
  • Manage the administrative team and oversee reception / other admin tasks for facilities-related need;
  • Ensure that employee training is effectively conducted for all positions throughout the assigned area of responsibility utilizing appropriate combinations of formal, informal, one-on-one, and on-the-job training;
  • Organizes schedules and work assignments of personnel under his/her team, making sure all shifts are covered to meet the business needs
  • Coach, develop and mentor the team to achieve quality performance, setting priorities to assist assigned staff with establishing and attaining career development goals;
  • Authorizes new hires, promotions and employee status changes of the assigned employees;
  • Respond to 24-hour/7-day-per-week maintenance needs as required;
  • Performs ad-hoc responsibilities/assignments from time to time.

SKILLS AND REQUIREMENTS

  • More than 5 years of operations management or related experience in managing operations, building and developing diverse teams, optimizing processes, and delivering business goals;
  • At least 1 year of experience in a similar environment;
  • Remarkable strong leadership, management and negotiation skills;
  • Strong organizational and planning skills;
  • Ability to manage the business’ facility;
  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management;
  • Ability to anticipate problems and implement immediate corrective action;
  • Familiarity with Zoho CRM is an advantage;
  • Good interpersonal skills: friendly, positive attitude, and professional.

Sales Specialist – Hotel Reservations

October 1, 2018 Posted by 0 thoughts on “Sales Specialist – Hotel Reservations”

RESPONSIBILITIES

  • Manage and maximize the database by adding newer contacts
  • Offer upgrades and follows up to maximize the revenue
  • Facilitate upsell and cross-sell to existing customers
  • Coordinate long/extended stay booking requests
  • Analyze the concern and provide immediate solutions to customer issues
  • Conduct timely follow-ups on sales inquiries
  • Ensure increased website bookings
  • Monitor and develop sales targets
  • Review rates via agreed tools
  • Ensure achievement of targets and adherence to Service Level Agreement (SLA) specified by the client
  • Ad-hoc tasks as directed by Superiors

 

SKILLS AND REQUIREMENTS

  • Candidate must at least a Bachelor’s Degree in any field
  • At least 2 years’ experience in handling a team is required for the position
  • Must have an extensive experience in Hotel Reservations/Bookings accounts/ Travel Accounts or Travel Agency
  • At least 1 year of experience in sales management
  • Excellent communication skills both verbal and written
  • Interpersonal ability: Team management, telephone and customer service skills
  • Service and customer-focused

IT Desktop Support

September 30, 2018 Posted by 0 thoughts on “IT Desktop Support”

RESPONSIBILITIES

  • Performs all hardware and software job-related responsibilities
  • Installs and configures computer hardware operating systems and applications
  • Monitors and maintains computer systems and networks
  • Sets up new user’s account and profile including password issues
  • Resolves basic computer and network issues
  • Troubleshoots systems and network problems and software faults
  • Maintains and updates computer conditions as needed
  • Diagnoses computer hardware and software, network systems and other system issues accurately and quickly
  • Completes routine work orders and move/add/change requests and upgrades systems
  • Relay information to technical and non-technical personnel
  • Provides a report to the IT Desktop Support Supervisor

 

SKILLS AND REQUIREMENTS

  • Bachelor’s/College Degree in Computer Science/Information Technology or any related degree
  • At least 6 months to 1 year of experience in a similar position is required
  • Excellent in both written and oral communication is required
  • Experience working with a managed desktop platform and LAN
  • Knowledge in BPO technology including voice and data integration
  • Advance knowledge in LAN and WAN is preferred
  • Working knowledge of End User Support and its management
  • Performs daily work routine with minimal supervision
  • Must be willing to undergo necessary training
  • Willing to work in a shifting schedule

Network Operations Manager

September 30, 2018 Posted by 0 thoughts on “Network Operations Manager”

RESPONSIBILITIES

  • Leader of Network Operations Center and will be assigned to manage the Company’s data center
  • Monitor system activity and service levels
  • Provide regular and timely NOC and Data Center Operations report status
  • Create, document and implement new or modified processes
  • Trouble ticket management, initiate fault remediation bridges and create and distribute network status updates as needed to resolve both basic and complex network faults
  • Manage escalation relationships and ensure appropriate communication and resolution
  • Oversee documentation and updates
  • Accountable in managing and overseeing the day-to-day assignments / responsibilities of the NOC Team
  • Provide direction and clear, tactical and strategic goals for the NOC/IT team
  • Manage, track and conduct timely evaluation of the team by checking on each Staff’s KPI
  • Oversee the support of all video, voice and data networks including; VOIP, Data Networks, LAN/WAN, wireless networks and network as a whole
  • Performs ad-hoc responsibilities/assignments from time to time.

 

SKILLS AND REQUIREMENTS

  • 5+ years of experience in an IT / Network Operations Center
  • 3-5 years of leadership experience managing technical operations in a 24x7x365 environment
  • Above average communication skills
  • Strong strategic experience in formulating network plans and network model
  • Ability to exercise strategic judgment in planning, organizing, directing and performing network diagnostics
  • Experience in the development of operational procedures, processes, and scripts
  • Knowledge of design and layout of NOC environments
  • Hands-on software and hardware troubleshooting experience
  • Experience with PFSense Firewall is a must
  • Familiarization / experience with Dellsonic Firewall is an advantage
  • Certification is CCNA / CCENT and ITIL is an advantage.
  • Amenable to work on shifting schedule.