10-Commendable-Traits-and-Characteristics-of-Filipino-Outsourced-Staff

10 Commendable Traits and Characteristics of Filipino Outsourced Staff

Thinking of hiring offshore employees in the Philippines? Learn why top firms and companies around the world prefer Filipino outsourced employees.

Business Process Outsourcing (BPO) companies have sprouted all over thriving cities of the Philippines these past few years. There are even demands now to build more office spaces in the province to accommodate their rapid growth. This is a trend that the Philippines welcomes with open arms because not only does it help increase the country’s revenue but it opens more job opportunities as well.

There are a lot of factors that contribute as to why the Philippines is a suitable outsourcing destination. Cultural adaptability, lower taxes, availability of infrastructure and technology, and most importantly, human talent. Yes, it’s the people doing the work that make the big difference. Not all workers are created alike and it’s no secret that Filipinos are renowned for being hardworking, efficient and resourceful. These are the just some of their work traits and characteristics, there are others that make them head and shoulders above the other workers in the world.

Here are 10 commendable traits and characteristics of Filipino outsourced staff:

1. Honest

Inquiring when your item will be delivered? Filipino customer service representatives will tell you honestly when. You wouldn’t be lied to because they know better. Moreover, they will give you the delivery details and answer your follow up questions, rather than beat around the bush.

2. Respectful

Filipinos have been taught to be respectful the day they learned to speak their first words. Of course, Filipino sales representatives won’t say po or opo while conversing with foreigners, either on the other end of the line or personally, but you sense respect in the way they speak with sincerity, how they give compliments, and how they actively listen to what you’re saying or asking.

3. Calm and Collected

It doesn’t matter if you’re shouting on the phone about a defective item or raging about delayed delivery, Filipino CSRs exhibit a calm demeanor during times of escalation or pressure. Loud voices, cursing or threats won’t faze them from doing their task rightfully.

4. Resourceful

Filipino employees become MacGyvers when situations arise and they need to improvise. They have the ability to be creative enough in providing a temporary solution to a problem rather than leave their customer hanging or with nothing at all.

5. Hard-working

You need not worry if your inbox is stocked with queries or there are 500 more work orders to be encoded because Filipino outsourced employees won’t quit work until everything is done. They pride themselves with being able to accomplish what they are tasked to do and then some.

6. Passionate

You can count on Filipino outsourced workers to wake up with enthusiasm to face another day at work or do their work exceptionally well because they have this inner drive to not just be average. BPO companies look for this trait the most because they believe this encompasses all other work ethics and will help with productivity goals.

7. Jack of all Trades

From replying to email inquiries and creating picturesque images, to writing articles and encoding data, Filipino outsourced workers can do a bit of everything competently. This is a result of the Filipinos’ ability to adapt, learn fast and soak up every bit of information they can from their education, the media and experience.

8. Cheerful

Filipino outsourced employees are called the happiest workers in Southeast Asia because they always find a silver lining in their everyday routine. The happy disposition they possess affects the productivity, work quality, and the entire office environment in a positive way.

9. Active

Filipino outsourced workers won’t waste time watching videos on Youtube or chat with friends on Facebook during break time because they’d rather spend the remaining minutes doing something work-related. They are also known to be ready and willing to help fellow colleagues.

10. Focused

The moment Filipino outsourced employees arrive at their desk, no noise, office visitors or the weather itself can unhinge them from performing the task at hand. Sometimes they are so caught up with their work they forget to notice it’s already time to clock out.

The qualities above make it no surprise why top firms, companies and organizations all around the world are heading to the Philippines to find potential employees. Filipino employees bring a lot to the table to contribute to the output of a business and bring it to greater heights.

Do you have a Filipino outsourced employee? Tell us your experience working with them in the comment section.

Take your business to the right direction – UP.  Contact us now and we’ll help you get started with outsourcing your business tasks.

 

Joel Samonte
Joel is the Marketing Executive and Content Writer of Booth and Partners – a fast rising outsourcing company founded in Singapore and based in the Philippines that provides quality and professional outsourcing services to companies across the globe.
A fitness buff, basketball 3-point specialist, devoted husband and a loving father. You can reach him at joel.samonte@booth.com.sg
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