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February 10, 2019 Posted by 0 thoughts on “Online Referral”
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Softype, Inc.

February 7, 2019 Posted by 0 thoughts on “Softype, Inc.”

An IT company that develops unique solutions to help Global businesses.

[Why] Finding An Ideal Outsourcing Partner Is Like Searching For The Perfect Valentine’s Date

February 4, 2019 Posted by Outsourcing 0 thoughts on “[Why] Finding An Ideal Outsourcing Partner Is Like Searching For The Perfect Valentine’s Date”

Valentine’s Day is fast approaching, and it is a time when people show feelings of love, affection and friendship. As a business owner or manager, you may be able to see that just like any kind of relationship, business operations are just as complex and in need of your attention.

Finding the ideal outsourcing partner is very much like dating. It often begins with excitement and optimism for the possibilities that lie ahead. However, just like dating, you should be able to find common ground with your date or share most of the values and traits that you are looking for in the right outsourcing partner. In the business sense of things, it is important to look for an outsourcing partner that is a match to your business’ needs and the one that can meet or better yet, exceed your standards. As love fills you with joy, outsourcing also does the same by providing high-quality work at reduced cost resulting in growth and increased profits for your business.

To help you find the right partner for your business, here are five qualities to look for in an outsourcing partner:

1. Proven Track Record And Experience

The reliability and stability of the company should be on top of your priorities when choosing a partner for your business. Look for an outsourcing company that has a good record of accomplishment and boasts of highly qualified experts. Experience determines the quality of service a company can provide and a highly skilled team plays a huge role in ensuring good service delivery. Get to know the company better by doing comprehensive research on their background and experience. You may check reviews and testimonials online. However, the best way to assess your potential outsourcing partner is to set a meeting with them and discuss your business culture, vision and requirements to see if things will work well between both parties should you decide to collaborate with them.

2. Staff Expertise and Good Credentials

It is necessary to ensure that your outsourcing partner is a good fit for your business needs. You must look into the expertise of the company to make sure that they have the specific set of skills that will answer to your requirements. Their employees should have the right talents to deliver your products and services without any hassle. Choose a company that has good credentials, has access to a great talent pool and employs qualified professionals. Remember that they will become an extension of your company, so choose a team that has the same vision as you and make certain that they can provide quality work to help your business grow.

3. Advanced Technology and Complete Resources

In order to provide quality service delivery, technology works for qualified manpower. Workers need good equipment to produce quality work efficiently. State-of-the-art equipment and technology can maximize the talent and expertise that already exist. Technology improves quality and builds trusts with clients. It is important to check the resources of your outsourcing provider and make sure that they have the capacity to carry out your products and services effectively. Learn about their office, resources and technology by checking their website or inquiring directly from them.

4. Open and Consistent Communication

Proper communication plays a big part in the success of every partnership. It is essential to communicate effectively in order to grow your business. A reliable outsourcing company provides and maintains a transparent and easy way of communication. In making decisions and setting goals for your business, your outsourcing partner must be able to keep a consistent interaction with you all throughout the project. Outsourcing presents huge potential communication challenges if the partnership lacks transparency. This is why it is vital to establish a medium of communication to facilitate progress, monitor productivity, and avoid miscommunication. Ask for daily reports and make sure that they disclose everything you need to discuss to avoid conflicts.

5. Commitment To Quality

Delivering quality output should be the goal of any business. Choosing the ideal outsourcing provider for your business means that you are looking for a team that must be able to stay committed to your vision. Your partner should be capable of maintaining quality work and providing them on time. Establish what level of service fulfillment does your business need and document it properly through the Service Level Agreement (SLA). Make sure to be clear about the scope of work and include a provision on quality assurance. Choose an outsourcing partner that understands and values the importance of quality assurance and why it should be a priority in providing services to your clientele.

 

Aside from these five characteristics, you should also take a good look at the pricing. When it comes to choosing an outsourcing partner, the only way that you can consider the prices to be reasonable is if you are provided with quality results. One of the main reasons why you outsource is to reduce your costs, so it is important to ensure that you are not being overcharged.

The search for the ideal outsourcing partner can just be as rewarding as finding the perfect Valentine’s date. Of all the qualities to look for in a partner, the most important is thing is that you share the same values and vision. If your partner does not share these two vital factors, it may be difficult to succeed in achieving your goals. Remember that a valuable outsourcing partner will handle your services and clients with the same integrity you pour into your business. So, choose wisely.

Process Improvement Specialist

January 23, 2019 Posted by 0 thoughts on “Process Improvement Specialist”

RESPONSIBILITIES

  • Make suggestions to improve every aspect of our business with a few “touches” as possible to complete each Process Develop & Implement “As Is” and “To Be” models
  • Implement a system to review all Process Maps on rolling six-month cycle
  • Constantly improve ways for colleagues to access the latest Process Maps
  • Design a template to make Process Maps that absolutely wow clients by offering the very best possible client experience
  • Hire, train and manage Team Members and deliver accurate, consistent work on time.
  • Design online training programs for all business processes
  • Integrate contracts database using the company’s CRM
  • Monitor the company’s Improvement Ideas Hub
  • Populate FAQs for the use of the company and its clients
  • Automate process maps by producing workflows
  • Manage resources as necessary in order to achieve goals

SKILLS AND REQUIREMENTS

  • At least two (2) years work experience in a similar position
  • Excellent communication skills, both verbal and written
  • Analytical and can manage time efficiently
  • Experience with GSuite, Lucidchart, and/or Zoho is an advantage
  • Six Sigma certification is an advantage
  • Willing to work on a mid-shift position in Makati City

Reports Analyst

January 23, 2019 Posted by 0 thoughts on “Reports Analyst”

RESPONSIBILITIES

  • Reviews data requests to correctly identify and understand the information needed
  • Prepares reports and analyze Franchise business performance
  • Prepares accurate and timely reports and presents analyses with key findings and updates
  • Verifies data output to spot inconsistencies and errors
  • Recommends new or modified reporting method and procedures to improve report content and completeness of information
  • Develops a data retrieval plan to pull the data efficiently from mainframe data sources
  • Manipulates and consolidates data accurately to answer business questions
  • Provides data implications of analyses and serves as a subject matter expert for the customer,
  • management and key stakeholders to ensure understanding of findings and gain commitment
  • Responsible for managing and maintaining multiple reporting databases and dashboards
  • Edit, update existing VBA projects
  • Create and maintain large and complex spreadsheets/database (Access/SQL)
  • Coordinate with clients through e-mail and phone calls

SKILLS AND REQUIREMENTS

  • At least 2 years work experience using MS Excel and VBA-Macro
  • Strong attention to details
  • Computer proficient – strong skills and experience with MS Office with advanced skills with Microsoft Excel (Macro programming) and PowerPoint
  • Strong understanding of database fundamentals and data management
  • Process oriented and logical thinker who constantly thinks of process improvements with good documentation skills
  • Strong organizational and prioritization skills with good attention to details
  • Ability to work under pressure
  • Willing to work in a graveyard shift

Facilities Manager

January 23, 2019 Posted by 0 thoughts on “Facilities Manager”

RESPONSIBILITIES

Custodial Services

  • Supervise the activities associated with providing a clean and sanitary work environment for all employees within the office building;
  • Respond to problems which have been escalated to employee’s level.

Facility / Maintenance Support Services

  • Manage the activities involved in providing quality building maintenance services, ensuring that the basic day-to-day activities are accomplished;
  • Identify site improvements, space planning, and office renovation in accordance with the business requirements; Interfaces
  • Provide assistance in sales-related activities by showing available office spaces to Clients/Customers and as well as by means of managing a sales pipeline;
  • Manage the day to day needs and requests for the Company’s clients (client-facing role);
  • Coordinate installation, maintenance, and repair works within the office;
  • Oversee and coordinate office facility maintenance/repair with corresponding Vendors/Workers;
  • Arrange meetings with Vendors as necessary;
  • Manage and oversee each account with Vendors;
  • Serve as Liaison between the Company and Building Administration;
  • Accommodate and handle Clients by appropriately providing assistance and giving facilities-related information as necessary.

Team Management & Employee Development

  • Manage the administrative team and oversee reception / other admin tasks for facilities-related need;
  • Organizes schedules and work assignments of personnel under his/her team, making sure all shifts are covered to meet the business needs;
  • Coach, develop and mentor the team to achieve quality performance, setting priorities to assist assigned staff with establishing and attaining career development goals.

SKILLS AND REQUIREMENTS

  • Candidate must have at least four (3) years of experience in general management, office
  • management, and/or facility maintenance and management
  • Candidate must have at least two (2) years of experience in client and vendor management
  • Proficient/skilled in the following:
    • Building facilities maintenance
    • Floor care/operations practices and procedures
    • Waste management
    • Occupational health and safety standards
    • Regulatory requirements on building maintenance and construction
  • Strong organizational and planning skills
  • Excellent time management and attention to details
  • Good interpersonal skills: friendly, positive attitude, and professional
  • Must be willing to work in Makati City from Mondays-Fridays; 7AM to 4pm.

Senior Accounting Specialist

January 23, 2019 Posted by 0 thoughts on “Senior Accounting Specialist”

RESPONSIBILITIES

  • Issue sales invoices
  • Produce invoicing templates
  • Update and maintain the following information:
    • Revenue projections and commission forecasts
    • Usage reports
    • Weekly cumulative invoicing versus projected invoicing
  • Maintain the commission’s database
  • Design and implement a system to reconcile entries to ensure the accuracy of commission received and supplier billing volumes
  • Record and manage payments to agents
  • Implement, continuously improve, and manage the timely payment of sales invoices
  • Improvement of process maps

SKILLS AND REQUIREMENTS

  • Graduate of at least a bachelor’s degree in Accountancy / Bookkeeping / Finance or equivalent;
  • Preferably with at least 2 years of relevant work experience;
  • Excellent English reading and writing skills;
  • Experience in using Xero is an advantage;
  • Moderate computer proficiency (QuickBooks, Microsoft Suite, Google Suite, Xero, or similar software);
  • Advanced knowledge in the use of Microsoft Excel;
  • Excellent organization skills / can keep track of calendars and finances;
  • Self-starter, fast learner and can work independently;
  • Ability to meet deadlines / provide timely responses
  • Must be willing to work on a Night/Mid shift

Project and Workforce Coordinator

January 23, 2019 Posted by 0 thoughts on “Project and Workforce Coordinator”

RESPONSIBILITIES

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all tasks are delivered on-time
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Perform other related duties as assigned
  • Assignment and management of tasks, ensure compliance to SLA
  • Be a key operational delivery lead for selected projects
  • Be active in the day to day aspects of the business
  • Other project related tasks as assigned from time to time
  • Strategically coordinate and meet the changing needs of the business

SKILLS AND REQUIREMENTS

  • At least two (2) years work experience in a related position
  • Excellent English communications skills, both verbal and written
  • Analytical and able to resolve problems efficiently and effectively
  • Good time management and organizational skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Project Management Body of Knowledge (PMBOK) / PRINCE II certification or similar is advantageous
  • Knowledge of working with Project Management software
  • Agile and able to adjust quickly to change

Accounts Receivable Representative

January 23, 2019 Posted by 0 thoughts on “Accounts Receivable Representative”

RESPONSIBILITIES

Accounts Receivables

  • Data reconciliation and analysis
  • Report on data discrepancies and process inconsistencies as they occur
  • Handling of communication by mail, e-mail, and telephone
  • Document any/all changes and update of customer information in internal systems to the satisfaction of industry standards and internal processes
  • Maintain existing relationships with customers
  • Provide overall advisory services to customers on a day to day basis with the use of available customer accounts and data
  • Collection of outstanding fees from clients
  • Report on customer complaints and incident reports as they occur
  • General administration duties

Customer Service

  • Provide professional and efficient customer service as guided by the defines process and procedures
  • Take ownership of customer issues and see problems through issue resolution
  • Understand customer’s needs by actively listening and asking the right probing questions
  • Perform basic internet troubleshooting such as but not limited to: basic modem setup tests, checking
  • WIFI channels and monthly usage allowance, etc.
  • Assist electricity and water faults related to: disconnected services, circuits confirmation, basic profile information, etc.
  • Follow standard procedures for proper escalations of unresolved issues.
  • Prepare accurate and timely reports
  • Updates job knowledge by participating in training opportunities; reading job aids and updates
  • Other ad hoc duties that may be assigned

SKILLS AND REQUIREMENTS

  • Proficient in Microsoft Office
  • At least one (1) year experience in an Accounts Receivable post for an Australian utility company (e.g. electricity)
  • Knowledgeable in the use of ticketing systems
  • Excellent English communications skills, both verbal and written
  • High level of customer service skills
  • Analytical and able to resolve problems efficiently and effectively
  • Good time management and organizational skills
  • Motivated to learn, and quick to understand new processes

Recruitment Specialist

January 23, 2019 Posted by 0 thoughts on “Recruitment Specialist”

RESPONSIBILITIES

  • Work closely with the operations to determine the qualifications and standards of job roles
  • Create job descriptions and reports needed for job postings
  • Create and manage online job postings
  • Screen applicants’ credentials through their resumes/CVs and conduct initial interviews or preliminary screening
  • Administer assessments to applicants
  • Endorse applicants to hiring managers
  • Perform administrative tasks in support of recruiting efforts
  • Conduct background investigation prior to employment and coordinate pre-employment requirements
  • Conduct job offers and coordinate with appropriate personnel for the new hire onboarding process
  • Update recruitment reports as needed
  • Perform other tasks that maybe assigned from time to time

SKILLS AND REQUIREMENTS

  • Graduate with Bachelor’s Degree in Psychology, Human Resource Management, Business
  • Management or other related field
  • At least a year of experience in end-to-end recruitment
  • Experience in hiring for various positions in the BPO industry is an advantage
  • Experience in both technical and non-technical hiring is an advantage
  • Excellent verbal and written communication skills
  • Ability to function in a fast paced environment
  • Competitive and fast learner
  • Detail-oriented able to provide comprehensive reports to management
  • Background in administrative tasks is an advantage
  • Ability to make sound judgement when dealing with situations
  • Trainable and gives priority to accuracy of data