Outbound Sales Representative

Customer Sales & Retention Makati, Philippines


  • Manage and maximize the database by adding newer contacts
  • Offer upgrades and follows up to maximize the revenue
  • Facilitate upsell and cross-sell to existing customers
  • Coordinate long/extended stay booking requests
  • Analyze the concern and provide immediate solutions to customer issues
  • Conduct timely follow-ups on sales inquiries
  • Ensure increased website bookings
  • Monitor and develop sales targets
  • Review rates via agreed tools
  • Ensure achievement of targets and adherence to Service Level Agreement (SLA) specified by the client
  • Ad-hoc tasks as directed by Superiors



  • Candidate must at least a Bachelor’s Degree in any field
  • At least 2 years’ experience in handling a team is required for the position
  • Must have an extensive experience in Hotel Reservations/Bookings accounts/ Travel Accounts or Travel Agency
  • At least 1 year of experience in sales management
  • Excellent communication skills both verbal and written
  • Interpersonal ability: Team management, telephone and customer service skills
  • Service and customer-focused