Customer Experience Associate

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Customer Service Makati, Philippines

ABOUT OUR CLIENT 

Our client is bringing sports fans closer to the games they love and have an essential part of their experience in the process. An industry pioneer and a technology company in sports entertainment.

JOB SUMMARY

As a Customer Experience Associate, you will be the primary point of contact for our Sportsbook product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry, and we want you to help us further in our mission of bringing sports fans closer to the games they love. 

RESPONSIBILITIES

  • Provide exceptional customer service through demonstrating product knowledge.
  • Effectively communicate with our customers across several channels – phone, email, chat, and social media.
  • Promote the brand through your conflict resolution abilities and effective communication skills.
  • Advocate for our players to help us grow the business.

REQUIREMENTS

  • Bachelor’s Degree or equivalent
  • Ideally, you’ll have prior call center or customer service experience
  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite
  • If you are polite, attentive, and friendly, then we are looking for you
  • Amenable to work in Makati City