Customer Service Representative

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Customer Service Makati, Philippines

KEY ACTIVITIES

Our growing team is looking for a skilled customer-oriented service representative who will act as a liaison to provide product and/or service information. We need enthusiastic individuals who can listen to emerging customer service issues and offer a unique and innovative solution to each problem.

JOB DUTIES AND EXPECTATIONS

  • Answer inquiries and fulfill requests through chat, email, and phone call.
  • Identify and assess customers’ needs by working with customers to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer issues, provide appropriate solutions and alternatives efficiently on the first contact.
  • Proactive customer management, including resolution of issues and customer follow-up.
  • Keep records of customer interactions, process customer accounts, complete processes, and maintain applicable paperwork and reports.

SKILLS AND COMPETENCIES ACQUIRED

  • At least three years’ experience in providing customer support over the phone
  • Ability to probe effectively and diagnose root cause of problems or issues
  • Excellent customer service and active listening skills
  • Excellent English communication skills, both written and verbal
  • Strong computer skills, especially word processing and spreadsheet programs
  • Ability and willingness to learn
  • Willing to work on a night shift, fixed weekends off