Network Engineer

We’re always looking for new talent. Find the career you deserve. Apply now as a Network Engineer!

Network and Software Engineering Makati, Philippines

KEY RESPONSIBILITIES

  • Resolve customer incidents, problems and change requests to required service level targets.
  • Apply technical knowledge to effectively analyze and resolve problems.
  • Manage time in a manner to ensure all tasks are completed within specified time frames. 
  • Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available
  • Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
  • Accurately and consistently perform general administration and management of job logging functions.
  • Assess and evaluate risk and understand the implications of new technologies.
  • Perform scheduled maintenance and upgrades.
  • Liaise with peers and customers to determine appropriate technology solutions. 
  • Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents 
  • Manage time in a manner to ensure all tasks are completed within specified time frames and operate within ITIL service management processes including incident, problem and change management.
  • Uphold and adhere to Data#3’s core values, guidelines, policies and procedures. 
  • Take on any additional duties as requested by your manager in line with Business Unit objectives. 
  • Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.

EXPERIENCE

  • Minimum 6 – 8 years’ experience in an IT environment 
  • Proven experience in a senior network support role 
  • Demonstrated experience in dealing with customers at all organizational levels

SKILLS

  • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders 
  • Effective negotiation and problem resolution skills to achieve win-win situation 
  • Demonstrated skills in developing high-level relationships with clients, vendors, and industry leaders

ABILITIES

  • Ability to apply technology to contribute to the overall goals of the organization 
  • Integrity in dealing with personnel, customer and supplier issues 
  • Demonstrated work history of ethical business practice 
  • Self-motivated and outcome orientated

KEY QUALIFICATIONS, CERTIFICATIONS, AND TRAINING

  • Cisco Routing and Switching – VLAN/VPN 
  • Cisco Wireless & NAC 
  • Network Management Tools 
  • ITIL – Service Management Tools