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The Business Process Outsourcing (BPO) industry in the Philippines has been around since the early 2000s, but it was only in 2015 when the country was finally recognized as the call center capital of the world, employing over a million employees locally.
The Rise and Proliferation of Outsourcing in the Philippines
The recognition shouldn’t come as a surprise though, as Information Technology-Business Process Outsourcing (IT-BPO) is the fastest growing industry in the country, boasting a steady revenue growth of 9% annually and covering around 15% market share of the global outsourcing market.
There are a few ways as to how BPO in the Philippines works. First, multinational companies outsource some of their functions to workers in the Philippines; second, international third-party providers offer services from the Philippines to foreign companies; and lastly, Philippine companies provide services to international clients.
But, it’s not just the call centers that are fueling the outsourcing industry today. Higher-end outsourcing or knowledge process outsourcing is now also being offered. These means that services for legal, accounting, business analysis, web design, medical transcription, software development, animation, and many others are now also available.
With those options, as well as the various functions that can be outsourced to knowledgeable and talented Filipino workers such as offshore software development in the Philippines, the BPO industry isn’t limited to call centers anymore, and more organizations of different sizes and needs can benefit from it.
Learn how IT and Software Development outsourcing can work for your business. Contact us today.
Why Get Your IT Solutions Provider in the Philippines
Aside from working with talented and hardworking people, there are a lot of benefits to enjoy when you outsource your IT and Software Development needs in the Philippines.
The internet isn’t the same as it was a decade ago—more platforms mean more competition and even more threats. There’s no room for complacency, as reports have shown that most software development projects fail due to cost overruns, missing functionalities, and delays. This complex function requires foresight, planning, and discipline—all of which you can find in outsourcing.
Filipino remote workers are proficient with technology, as almost all universities offer courses and subjects for highly specialized areas of IT, including computer science and multimedia arts. It also helps that Filipino employees work to improve their skills depending on their given specialization. Whether you need a developer for the website or app, you can choose to outsource.
Having companies like Hewlett Packard, White and Case, Virgin, Baker & McKenzie, Jetstar, and Telstra outsource in the Philippines is testament enough to the skillset of Filipino employees.
In terms of infrastructure, the Philippines is up to par with countries that have thriving BPO communities. In central business districts, where most BPO offices are located, power, water, roads, and telecommunications are highly favorable 24/7, with little to no downtime. Some offices even boast of fiber optic cables for the primary network, and satellite as a backup.
Aside from the technical side, offshore Philippine offices tend to diversify their work schedules, making sure that the BPO office is working alongside their international client—sometimes even beyond the regular working hours.
As already mentioned, the country has worked alongside many established corporations for years. With the BPO industry continuously growing each year, it’s safe to say that the Philippines has an excellent track record and reputation when it comes to handling outsourced services for international clients, and that includes providing IT solutions.
This reputation has allowed the industry to retain its stability. The Philippines is an emerging market thanks to its sound economic base and skilled workforce.
One of the reasons why Filipinos get to work seamlessly with their international counterparts is that Western culture permeates many aspects of their lives. Whether it’s being hardworking, productive, and loyal with their work, or being heavily involved with Western pop culture, such similarities help them align with their non-Asian clients.
In addition, the Philippines is the third largest English-speaking country. Most citizens are educated using American English; hence, they learned to have that accent along with a good grasp of grammar.
Let Booth & Partners help you in your outsourcing requirements. Get in touch today.