Managed IT Services

We help you identify IT tools and practices to increase business efficiency and productivity. We develop a holistic approach to your business, and so we take the time to understand its needs and objectives before providing actionable ideas to enhance your IT infrastructure. Our team will bring in-depth and proven expertise in the IT field to not only meet your needs but exceed your expectations.

Managed IT Services

What We Provide

IT Helpdesk Support

Ticketing
Issue Support
Remote Technical Assistance
Incident Management
Change Management
Overnight Support

Network Support

End User Connectivity
VPN
Wireless and Home Office Remote Workers

Remote Server Support

Connectivity
Troubleshooting
Log Diagnosis
Patching
Maintenance

Quality Assurance

Technical and Quality Analysis
User Experience Testing
Functional Quality Assurance
UAT Test Agents

Network Operations Center

NOC Monitoring
Testing
Escalation
Communications

Cloud Integrations

Google GSuite
Cloud Service Offerings

Benefits of Our Managed IT Service

It lets you budget your spending well.

This allows you to be more flexible when investing in other aspects of your business. Outsourcing converts fixed IT costs into variable costs, paving the way for effective financial arrangements.

It helps you stay focused on your core business.

We believe every business has limited resources, and every leader has limited time and attention. By outsourcing the tasks and management of your IT environment, you can focus your attention on your core business and avoid the complexities of making IT decisions.

It reduces risk.

Competition, financial conditions, markets, regulations—every aspect of a business can change very quickly. With expertise and knowledge of the industry, we manage much of the risk for you, especially compliance and security issues.

It helps you increase efficiency and productivity

By outsourcing, there will be higher research and development, as well as a steady implementation time that we will manage, allowing for your own team to increase their productivity.

Your team is introduced to new technology

Handling the same project in-house might take you weeks and even months to finish. You still have to hire the right people, train them, and provide the support they need. We can start the project at once as we bring years of experience, helping your business save time and money.

A Managed IT Service offers a lot of benefits whether you are running a large or small business. It is very important to consider the potential impact of each one on your daily operations. These factors might just be what your business needs to scale as necessary and be always on top of industry trends.

FAQs

What if we already have internal IT support staff?

Many of our customers have an in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT support functions, such as strategic advice, technical projects, second opinions, IT security, and advanced Business Applications support.

How will I know if your services are benefitting my business?

You will receive a quarterly business review in which you are given the opportunity to go over the details of your service. We provide the data, performance analytics and ticketing information. We also discuss your business goals and assess anything that is or is not working. Our partners always have a clear vision of how their business is benefiting.

Can I just call you when something needs to be fixed instead of paying you a monthly fee?

The break-fix model only works if the rest of your systems are working perfectly, plus costs can be unpredictable and tough to budget. For a fixed monthly fee, our tech experts not only respond to problems quickly and resolve them, but they also proactively monitor your environment to prevent problems from happening in the first place.

How long does the contract last?

This depends on the agreement, but we usually offer at least 12 months of service. When you avail of our services, you will not get blind-sided halfway into our contract with hidden fees and charges. Our benefits far outweighs our cost. We can help keep your business running efficiently and smoothly, so that downtime can be avoided as much as possible.

What if an issue occurred after working hours?

We provide after-hour support services depending on the contract. Response times are also included in our Service Level Agreement.

Do you have an SLA?

You may refer to the following SLA matrix for service requests, incident response, and resolution below:

Type	Priority	SLA (hrs)
Service Request	High	1
Service Request	Med	4
Service Request	Low	24
Service Request	Very Low	120
Incident	Major Incident	1
Incident	P1	2
Incident	P2	4
Incident	P3	8
Incident	P4	24
Incident	P5	120

Managed IT Services