Going Traditional Through Telesales
The internet and social media have significantly helped in customer support, but it is Telesales that started it all. This traditional method is still useful in converting new customers and handling complaints or queries.
Truthfully, it’s not easy or cheap to have in-house telemarketers, especially for small and medium businesses. Aside from training the workforce, there’s also the consideration for proper hardware and software, which make outsourcing a standard for many companies.
In addition, you can offshore your telesales department to a country like the Philippines so that you have available support 24/7. You minimize the risk of missing calls and still maintain the high quality of agents.