What is Managed Services?
Managed Services refers to contracting a third-party service provider as a local staffing partner to build your offshore team and co-manage your business processes to ensure work efficiency and performance.
Managed Services with Booth & Partners: What Makes Us Different?
Think of our Managed Services as a collaborative approach for business growth. Specific functions will be performed, giving you fewer responsibilities, while we take care of all the tricky stuff, from hiring and recruitment to performance management.
A curated high-performance team to meet your desired results
We will tap the right people for your goals to build a team of highly-skilled professionals for your business’s success. We’ll carefully “handpick” talent that fit the profile and skills you need and ensure your offshore team will drive results for your business.
A full HR support arm for your offshore staff
From employee engagement and labor relations to payroll management, we’ll be responsible for your outsourced team. We will also handle employee performance management, coaching sessions, and evaluations.
Set and meet custom KPIs with our highly-competent managers
Our Operations Manager will work hand-in-hand with you to discuss SLAs (Service Level Agreements) and target KPIs (Key Performance Indicators) to ensure that we’ll meet and achieve your company’s core goals. We’ll manage your business process so you can focus on more critical aspects of your business.
Training & Quality Assurance for Exceptional Performance
We will conduct training and development of your staff. Our Training and Quality team will collaborate and train with you directly and train your future associates thereafter. We also help outline and create training material if you don’t have this yet.
Collaborate on goal-setting and daily operations
Work with our Operation Management team to identify your KPIs and SLAs. They will oversee daily offshore operations and ensure performance metrics are met. They will also set up regular meetings and reports with clients to maintain transparency.
Access to facilities, technical support & IT system deployment
You don’t have to worry about IT costs, IT support, network configuration, office costs, and other workforce necessities including tools or platforms to carry out the task. Simply put, your outsourced team will be equipped and supported with all aspects they need to work, eliminating potential growth bottlenecks.