10 Commendable Traits and Characteristics of Filipino Outsourced Staff

Thinking of hiring an offshore team in the Philippines? Learn why top businesses around the world prefer Filipino outsourced employees.

Philippine Outsourcing or Business Process Outsourcing (BPO) companies have sprouted all over thriving cities of the Philippines such as in Metro Manila and Cebu these past few years. There are even demands now to build more office spaces in the rural areas to accommodate their rapid growth. This is a trend that the Philippines welcomes with open arms because not only does it help increase the country’s revenue but it opens more job opportunities as well.

There are a lot of factors that contribute to why the Philippines is a suitable outsourcing destination. Cultural adaptability, lower taxes, availability of infrastructure and technology, natural accent with high English proficiency rate, and human talent with lower labor rates compared to neighboring countries are just some of them. Yes, it’s the people doing the work that make the big difference. Not all workers are created alike and it’s no secret that Filipinos are renowned for being hardworking, efficient, and resourceful. These are just some of their work traits and characteristics, there are others that make them head and shoulders above the other workers in the world.

10 Commendable Traits and Characteristics of Filipino Outsourced Staff

There are definitely great reasons why businesses, including the leading companies around the world, outsource to the Philippines. Let’s explore the 10 commendable traits and characteristics of Filipino outsourced staff:

1. Honest

Their honesty is one of the traits that you should look forward to. It helps you feel more comfortable working with them, knowing that they are dependable and trustworthy. This means you can let them handle some areas of your business without worries. Also, this quality can help bring your business up, especially when you outsourced them to do customer-related services. Their honesty can help create an impression of you being a reliable brand.

For instance, when inquiring when your item will be delivered, Filipino customer service representatives will tell you honestly when. You wouldn’t be lied to because they know better. Moreover, they will give you the delivery details and answer your follow-up questions, rather than beat around the bush. 

2. Respectful

Filipinos have been taught to be respectful the day they learned to speak their first words. Of course, Filipino sales representatives won’t say “po” or “opo” while conversing with foreigners, either on the other end of the line or personally, but you sense respect in the way they speak with sincerity, how they give compliments, and how they actively listen to what you’re saying or asking. If you’re outsourcing customer service, this makes your company a brand with care and respect for its customers.

3. Calm and Collected

It doesn’t matter if you’re shouting on the phone about a defective item or raging about delayed delivery, Filipino CSRs exhibit a calm demeanor during times of escalation or pressure. Loud voices, cursing, or threats won’t faze them from doing their task rightfully. Yes, they are trained to handle clients professionally, especially on how to deal with irate customers, but it is actually natural to them. It’s like Filipinos are born with the natural ability to create a high customer satisfaction rate. 

4. Resourceful

Filipino employees become MacGyvers when situations arise and they need to improvise. In all events, they can instantly create something great. They have the ability to be creative enough in providing a temporary solution to a problem rather than leave their customer hanging or with nothing at all. You can always count on them during unexpected happenings.

5. Hardworking

You need not worry if your inbox is stocked with queries or there are 500 more work orders to be encoded as Filipino outsourced employees won’t quit work until everything is done. They pride themselves on being able to accomplish what they are tasked to do. This is because most Filipino workers love their job, especially that they are aware that it is what they need to make a living. They are more than willing to do what can make them excel in their job. They always look forward to success, which is beneficial to your business as it can also drive you towards your goals.

6. Passionate

You can count on Filipino outsourced workers to wake up with enthusiasm to face another day at work or do their work exceptionally well because they have this inner drive to not just be average. They always want the best. And they don’t just settle for anything less. When they are passionate about something, they go for it. 

BPO outsourcing companies, when finding top talents, they look for this trait the most because they believe this encompasses all other work ethics and will help with productivity goals. Outsourcing service providers want to give value-for-money BPO services to their clients and this is one of the keys to achieving it. 

7. Jack of all Trades

From replying to email inquiries and creating picturesque images, to writing articles and encoding data, Filipino outsourced workers can do a bit of everything competently. This is a result of the Filipinos’ ability to adapt, learn fast, and soak up every bit of information they can from their education, the media, and their experiences.

If you are looking for a flexible staff, they would be the perfect fit. No wonder why many entrepreneurs around the world hire virtual assistants in the Philippines to do a wide range of tasks.

8. Cheerful

Filipino outsourced employees are called the happiest workers in Southeast Asia because they always find a silver lining in their everyday routine. The happy disposition they possess affects productivity, work quality, and the entire office environment in a positive way. This is the type of work characteristic that can undeniably go a long way, helping create a great vibe for your business.

9. Active

Filipino outsourced workers will not waste time. They would rather spend every minute doing something work-related. They are also known to be ready and willing to help fellow colleagues just to have everyone in the team finish all their tasks. Filipino employees would never desert coworkers in need. 

10. Focused

The moment Filipino outsourced employees arrive at their desk, no noise, office visitors, or the weather itself can unhinge them from performing the task at hand. They focus on making the daily to-do list all done with quality. There are even times when they are so caught up with work that they do not notice that it is already break time or time to clock out.

Hiring Top-Notch Talent in the Philippines

The qualities above make it no surprise why top firms, companies, and organizations all around the world are heading to the Philippines to find potential employees. Filipino employees bring a lot to the table to contribute to the output of a business and bring it to greater heights of success.

Are you interested to outsource in the Philippines? Take your business in the right direction — UP. Get in touch with us and we will help you get started with your outsourcing journey through our tailored outsourcing services in the Philippines.